This Privacy Policy explains how Lyliad ("Lyliad," "we," "us," "our") collects, uses, discloses, and protects your information when you visit lyliad.com (the "Site"), create an account, place an order, contact us, or otherwise interact with our services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
● Personal identifiers: name, email address, phone number.
● Order and account information: shipping/billing address, order history, account login details (if you create an account).
● Payment information: payments are processed by our payment providers; we may receive limited information such as payment confirmation and transaction reference (we do not store full card numbers).
● Communications: messages you send us via forms, email, or social media.
● Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with the Site.
● Cookies and similar technologies: as described in the Cookies section below.
● Directly from you when you place an order, create an account, subscribe, or contact us.
● Automatically through cookies and similar technologies when you browse the Site.
● From third parties such as Shopify (our e-commerce platform), payment processors, shipping carriers, and service providers needed to operate the Site.
We use your information to:
● Process and fulfill orders (including shipping, delivery, and returns).
● Provide customer support and respond to inquiries.
● Send order confirmations, shipping updates, and important notices.
● Detect and prevent fraud, unauthorized transactions, and security incidents.
● Improve the Site, products, and customer experience.
● Comply with legal obligations (such as tax and accounting requirements).
● Send marketing communications only if you choose to receive them; you can opt out at any time.
Not applicable. Lyliad sells physical handmade leather products and does not provide event coverage services.
We may share your information with:
● Shopify and related tools required to operate our store.
● Payment processors to securely process payments and help prevent fraud.
● Shipping and logistics providers to deliver orders and provide tracking.
● Service providers (email, analytics, customer support, and marketing tools) where necessary to operate the Services.
● Legal and compliance parties when required by law or to protect rights, safety, and prevent fraud.
● Business transfer parties if we are involved in a merger, acquisition, or sale of assets.
We do not sell your personal information.
Our store is hosted on Shopify. Third-party services may have their own privacy policies governing how they use your information. We encourage you to review those policies for any services you interact with.
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information as long as necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of data and applicable legal requirements.
Depending on your location and applicable laws, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to opt out of marketing communications.
To make a request, contact us using the Contact Information below. We may ask you to verify your identity before processing certain requests.
Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child provided us personal data, contact us and we will take appropriate steps.
Shopify and some of our service providers may process or store information outside Lebanon. By using our Services, you understand that your information may be transferred to and processed in other countries where data protection laws may differ.
We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and improve performance. You can manage cookies through your browser settings. Disabling cookies may affect Site functionality.
If we use analytics or advertising tools (for example, Google Analytics or Meta Pixel), they may also use cookies subject to their own policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes means you accept the updated policy.
Lyliad
Email: info@lyliad.com
Website: lyliad.com